FNB Non Resident Center is Atrocious and ***********

Item: FNB (First National Bank)
Rating: 1
Author: Chiedza M

I have never dealt with such incompetence and impatience EVER! What kind of institution requires multiple emails and threats at times to assist you with a query?

I have been waiting for almost 10 days to have a simple issue rectified. Emails from them are unapologetic for any inconveniences, not helpful and frustrating!

I wish I had opened my account with another bank because FNB continues to waste my time whilst benefiting from charging me for an account I have no access to !!!

DO BETTER FNB! You know very well that I am not in South Africa and need access to the account. Also, I stumbled upon information pertaining to which countries my card works in now- shot for the heads up! The only way I was going to discover that these have been winnowed down was when I was in that particular country, trying to use my card and not because FNB was courteous enough to advise me!

Helpful (0)

Replies (2)

FNB (First National Bank)'s replyOfficial

19 Nov 2018, 15:27

Good Day Chiedza
Thank you for bringing this to our attention.
We acknowledge your complaint.
It has been routed to the relevant department and feedback will be provided shortly.
I do apologise for any inconvenience caused.
***
Regards,
Client Experience Team
Email address: ***
Tel number: ***

FNB (First National Bank)'s reply19 Nov 2018, 15:27

Official

Chiedza M's updateReviewer Update

19 Nov 2018, 15:33

It is not enough to have it routed to the relevant department- SURELY the email address provided goes to the Non-Residence center? How convenient too that all emails from your contact center come without a name of the person who has attended to your query - nameless means you cannot pin point someone and make them accountable!! I can bet my last dollar that this will not be resolved today. It's been 10 days and counting

Chiedza M's update19 Nov 2018, 15:33

Reviewer Update