FNB Non Resident Center - 1 star!

Item: FNB (First National Bank)
Rating: 1
Author: Chiedza M

Apparently this is the only SOMEONE from FNB will respond to me regarding my issues

All I am trying to do is to change my Internet banking password and get my OTP sent to a different contact.

This has taken all of 12 days and NO assistance has been rendered. If I was asking for something mammoth I would understand

Standard Bank/Nedbank can GLADLY poach me as a customer. I am so done with this.

Noone from Customer Service has even thought it necessary to CALL me! What in heavens name do they do in the department? How are you measured when you have an irate customer emailing you daily? Do you not serve a customer of one?

As a Marketing professional myself, I am very horrified

Helpful (0)

Replies (1)

FNB (First National Bank)'s replyOfficial

21 Nov 2018, 08:17

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints Team

*** (option one)

FNB (First National Bank)'s reply21 Nov 2018, 08:17

Official

Good Day,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.

The reference number is ***NF.

Regards

Hello Peter Complaints Team

*** (option one)