FNB Non Motor Short term insurance is a ****!!!

I submitted a claim for my ****** laptop on the 28th February 2023. Today is the 11th April 2023 and I have received no feedback regarding mr claim. Lungile Jiyani, Sabelo Xaba and Portia Thobejane have done a sterling job in being non-responsive and proving any feedback let alone responding to my follow up emails. I am still being debited by these ****s for services I have not received AT ALL!!!