FNB (non) Logic….

I,ve had Cheque, Credit card, Savings and 7 Day Notice accounts with FNB since approximately 2001.

Although FNB ceased e mailing statements for the latter 3 accounts, they still do it monthly for the Cheque account.

Due to personal preference I use only online banking. I DO NOT want to use the banking app. Personal preference from personal experience.

I need a statement for my Credit Card account for June 2022 to complete my tax return. Using the online banking facility I can only access to July 2022.

Sent my wife to the local branch. Their suggestion… let us have your username and password and we’ll do it. Ridiculous in my opinion. For the foreseeable future I will not be able to personally visit the branch.

Logged a query with FNB online at 08H35 30 June 2023 requesting the required Credit Card statement. Call from Thandi at 12H43 on 3 July 2023.

Explained what I required. She said it is not possible to mail the required Credit Card statement to me.

FNB, CAN YOU PLEASE CLARIFY THE FOLLOWING :

Why is it possible to email my cheque statement to me every month but not the requested Credit Card statement?

Why did you stop monthly e mailing of my Credit Card and other statements to me? Is use of the FNB cellphone app a requirement to bank with you?

Do you really expect me to provide my username and password to staff at a FNB branch?