FNB non existing private banking

FNB private’s banking is a reap off. I had a private banker for just over two years and they have never assisted me when ever I need help. I’m paying high fees for nothing I used to receive better and quick service when I was a gold and premium card holder today I phoned my private banker who was not available as usual I spoke to Abshirley who promised to speed up my query 8 hours later no response. I phoned my private banker Charlene Dippennar her cellphone she did not answer her cellphone went to Afrikaans voicemail mail which got me thinking was I on her list of clients by mistake because I don’t speak Afrikaans. I’m am so annoyed by FNB they are so quick to convert people to private banking and increase banking fees and they provide the service they promise. My query ref number is ReferenceRl ********** 43702 can someone attend to query urgently because at this point I am ready switch and go another bank.