FNB non existing ***** Line assistance

What a desaster is First National Bank ***** Department!! The third time this year I have *****ulant transactions going through my account on a virtual card. They encourage you to use the virtual card as according to them it is savest to do online transactions. Three days now I am trying to contact the ***** Dept via the FNB App and via phone where I am transfeded via someone in head office with no luck! Their recording says they have limitted staff and we should call back later if it is not urgent! It is **** urgent someone is *****ing my money!! If you go to the branch you are shoved into a small office and told to call the ***** Line!! The line with no reply or they answer the call and do not speak and then they drop the call! So if you have an account just wave good bye to the money deducted from your account without your concent!! FNB had non existing customer care service. I turned to posting this after I have been hanging on the phone for three hours today and still no addistance. Well done FNB. I rate you a round 0!!