FNB - NON EXISTENT PRIVATE BANKING SERVICE

I work out of the Country and would expect assistance from my Private Banker when I email her with a request. HOWEVER the customer service from my Private Banker is non existent. Insinuates that I am a ********, tells me to phone the call centre (From Overseas) and refuses to provide details of someone with authority. I will name and shame her if necessary. Private banking should make banking easier not more frustrating to the point of non existence. Well Done FNB. Your staff are a bunch of *********** idiots. I will gladly make the Private Banker's details public if required to do so.