FNB NON EXISTENT CUSTOMER SERVICE

It is impossible to get service from FNB telephone lines. Either the phone keep on ringing or if you get to the automated prompt , you end up holding on until the line drops. They do not reply to e-mail correspondence either. Except for automated mails. Yet I have to pay service fees!!! What for??? Its *******. Earlier this year I had the same experience during hard lockdown when I attempted to get a payment holiday on my bond. I eventually gave up trying. Now its happening again!!! FNB your service SUCK. I am going to move my bond to Nedbank. Been with them for 30 years and never had to endure this ordeal.