FNB non delivery and constantly losing me money.

Everytime I have to deal with you FNB, its a ****** impossible mission of incompetence and non delivery of service. I'm trying to close shares accounts which are taking huge monthly service fees which weren't explicitly advertised nor informed on signup. The last 3 issues I had with FNB were all with accounts that have high service fees which aren't explicitly disclosed on signup. So I go to the branch again, tell them I'm there to close 2 accounts and query my shares account. I spend 25 minutes in the queue to be told I was supposed to be helped by someone else. Skip ahead, I stand for 15 minutes next to the phone at the FNB branch waiting for FNB Shares to answer. I left the branch with ANY resolution whatsoever. Honestly FNB, you're like a proper ****my bank. All you do is lose me money through nonsense and poor service. I seriously detest having to work with you. I managed to track down an email to contact for fnb shares from nearly a decade old website thread, with no help from FNB. Please fix your awful callcentre, awful company and awful service.