FNB non cooperation and delay in claims

I wrote a review / complaint on the 10th of October 2025 about FNB short term insurance. I received an email stating that someone from FNB will make contact with me to try and assist me with the complaint. I have not received a call, email nor any contact from FNB. I have called FNB multiple times, the last call I mad was o Wednesday the 22nd September, I was assured that a manager would call me and provide and update on the matter, I have not received an update until today. I am losing money paying for a vehicle I cannot utilise, paying for mobility and unable to fulfill my motherly duties. Can you please assist me.