FNB Nomthandazo Magwaza

My business account was put a hold on with no valid reason or evidence by FNB. Just a client who made a payment on an invoice and afterwards said she was scared it could have been an online ****. The client came back and apologized and even phoned FNB and went into to branch. I supp**** all the documents I followed up, the client with the misunderstanding is even on their case. All they can say is Nomthandazo Magwaza is the person who can lift the hold. She does not reply to any emails, or it is impossible to get hold of her. 4 People in the FNB branch said they are giving it through to her again us urgent and to contact me back and that is all they can do otherwise it can take up to 7 to 10 working days to unblock the account. Nothing yet. This is a business account and doing severe damage to my business. We can't transact, receive funds or make payments. How can they just put a hold on an account without any proof or even phoning first, no evidence and afterwards when they realize it was a mistake and the person who apologized for the misunderstanding contacted them and still not lift the block which was a mistake on their side. And the only person who can apparently do this is Nomthandazo Magwaza. No one gets hold of her, she does not reply on emails after she just sends an email to say your account has been blocked due to a payment of R.... that is going to clear in your account that might be for *****ulent activity. How is this even permitted. All requested documents were emailed to her three times, no response. In the mean while the company must just carry the burden and damages due this. I am so disappointed in FNB and will in my life never even think about having anything to do with them and still Nomthandazo Magwaza has not rep**** who is the only person who can uplift the hold. I wonder who I can claim loss of income and damages to business from due to FNB's unprofessional way.