FNB Nomhle Ngubeni

Worst Experience ever , I have been banking with FNB for years , I had a simple request to downgrade my account from premier to the aspire account on the 9th February . The agent who was suppose to do the downgrade Nomhle Ngubeni in the retentions department has done absolutely nothing . Pathetic i tell you , I spoke to Andrew via secure chat even worse he literally refused to assist me and told me to call the call centre . I spoke to so many agents and none of them cant even do a simple request . I have canceled my business account and in the process of canceling my personal account and kids accounts .. FNB Employees are useless