DS
DJ S
1 reviews | Active since Jul 2018
19 Apr 2022, 09:00
FNB node disfunctional
I need to pick up a passport from FNB Cornubia. The problem is that if that branch is not online with Home Affairs your passport will not be given. That branch does not answer its phone nor does it respond to emails. RMB also will not provide details which means that one has to drive there to check whether that Home Affairs branch/node is online or not. I cannot believe this level of the service from a registered bank.
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FNB (First National Bank)'s replyOfficial
19 Apr 2022, 15:46Good day
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***
For further request, you can email us on the below email address:
Email address: *** Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***
For further request, you can email us on the below email address:
Email address: *** Regards,
Hello Peter Complaints Team
Best regards,
FNB (First National Bank)'s reply19 Apr 2022, 15:46
Official
Good day
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***
For further request, you can email us on the below email address:
Email address: *** Regards,
Hello Peter Complaints Team
Thank you for taking the time to bring this to our attention, and we apologize for the inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department will provide you with feedback.
The reference number is: ***
For further request, you can email us on the below email address:
Email address: *** Regards,
Hello Peter Complaints Team
Best regards,