FNB - No Valued Service

We app**** on the 15 February 2023 for a re-advance on our home loan and with a number of follow-ups our application was finally submitted with it being approved on the 09 March 2023. The acceptance quote was signed and submitted on the 14 March 2023. Once again after numerous emails following up on the status of payment we were informed only on the 23 March 2023 that completion of one of the documents was outstanding (terrible service). We submitted this on the same day and were told the vetting process was complete and issue for payment given. Subsequently, the email notification indicated that I would receive a call for verification and payment would be made. Till now no call has been received and payment not made.

This service is unacceptable and no assistance whatsoever from our private banker. The disappointment is this inefficiency has delayed our project.