PK
Peter K

1 reviews | Active since Oct 2015

29 Oct 2015, 16:50

FNB no such thing as how can we help you!!!

After a break in at my premises and my merchant terminal being ******.<br> To date, after more than a year of trying, FNB is still charging me every month for a unit and service which I no longer have (and not due to a lack of my trying to have it replaced, rectified or cancelled) the amount is in excess of over 12 000 rand. as well as being charged for 2 units which was never the case, we informed them, they stopped charging me for 2 terminals, but guess what, never refunded me for the months they double charged and to this day continue to charge.<br> Considering my business has been with them for - 50 years and to date I get nothing from them except charges after numerous attempts to rectify this. Even Capitec Bank, without business accounts assisted me with in 3 days to have a new terminal installed as 50yrs of banking means nothing to FNB!<br> <br> I am beyond disgusted with the service (lack there of) from FNB and their attitude to their customers and false advertising \how can we help you!!!!"Apparently you cant!!!"""

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply29 Oct 2015, 17:03
Official
Hello pmkester,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to Merchant service who will provide you with feedback.

The reference number is 801499.

Regards
Complaints Resolution
Amukelani Ngobeni-Chauke
Email address: ***
Tel number: *** (option one)