FNB - no success

My experience with FNB in the last few months have been nothing else but frustrating. I have made many phone calls, visited the branch on several occasions and emailed inquiries a number of times and I am still no closer to closing my credit card account.

My final attempt today cost me a total of 18 minutes of my cellphone. A call cost to myself. And I was transferred to various departments some duplicated and finally was put on hold for an entire 5 mins without the attendant coming back to me. I eventually ended the call on my own accord and am now writing this complaint for obvious reasons!

My frustrations are through the roof. It appears that FNB is in my opinion is not as strong as they used to be, by way of client services.

This is unfortunate as I used to like this bank.