FNB - NO SERVICE TO CLIENTS

I have an account at FNB which I used for an online purchase on 17.04.2024. On 18.04.2024 I became aware that the website I made the purchase on was a **** site. I immediately phone the credit card dept of FNB to - 1. Cancel my card 2. Stop the transaction. I spoke to Rhullani Maluleke, he gave me a ref number RC***. My card was stopped, as requested. On 17.04.2024 when I spoke to Rhullani he told me that "the merchant has not banked the transaction so he can stop it." The transaction however was not stopped and went through on my account on 22.04.2024 for R725.12. This was four days after my card was stopped. Since then I have went to my local FNB branch twice, been there for more than an hour on each occasion, no one able to assist me and the call center phone is not answered. I have phoned on several occasions the call center myself ***) with no joy. Eventually you hang up after more than 30 to 40 minutes holding. Once I got through on the call center number and was cut off after about two minutes into trying to explain my problem. They (FNB) has now send me a Cheque & Debit card dispute form to complete, this after I stopped and sent them an e-mail with my complaint - Credit Card. Please stay away from FNB - THEY DON'T KNOW WHAT CUSTOMER SERVICE MEANS!