FNB no service, systems that do not work and complete double standards

I ported a cell phone number to FNB but calls from some numbers do not get through and then you need to make a WhatsApp call. However my complaint is about trying to actually get in contact with someone to assist with this.

I used the secure char option on the Website and I'm added to the que and then get a message that my browser is not verified and I need to go the app and verify it there, after two minutes on the App to do that Kamagelo cuts me off saying I took too long to respond. My browser I was using is also shown under my verified browsers so it's wrong.

I then go on the App using the secure chat and again in the cue waiting for Bianca, I then get the message that my app is not verified either and if I use bad language I will not have access to the service that has been wasting my time and ,messing me around to the extent that no one has actually asked me what the problem is.

Very quick to ensure I'm charged all my account fees but when you actually need service because the first request was not done properly it's incompetence, systems that do not work and a complete lack of accountability and service.

I've already moved my home loan and was busy moving all my phone contracts across as they come to an end but you did the impossible and made Vodacom's service better than FNB's