FNB NO SERVICE OR ASSISTANCE

I have been trying to add a beneficiary and it will not accept the reference. I phoned FNB 5 times, eventually got through to a person after having been past back and forward. I spent almost 25 minutes on this call and was not assisted. I was either disconnected or told my ID was incorrect ( which it was not). I eventually went onto Secure Chat and repaid my problem and was told to try online banking !!!!. I explained for the second time that I was on online banking!!!!!. I have still not been able to load the beneficiary and will have to go elsewhere to make a basic payment. I have been a client of FNB for years and am disgusted with the service and assistance, or lack thereof which I have received.