FNB, no service, no hope, no clue...

What a joke!!

After being informed that our company's business card would expire at the end of June, I was happy to hear via the courier company that they would be willing to deliver to my local (Kolenade) branch.

Thinking this is great as I can just pop in and collect when I have a few minutes, I was delighted at the idea. There is me walking into the great-dark-abyss from which there would be no light, nor any possibility of return.

Upon arriving (for the first time, you see where this is going), I was greeted by long queues (guessing that this is attributed to understaffing). Upon finally getting to sit down with a consultant I was informed that this specific card has never arrived but I should check in within the next week.

So we braved all the frustration that is a FNB queue again later that week, and was informed that the card still hasn't arrived but they will cancel and order a new one for which the courier company would be in contact for delivery a.s.a.p. After two weeks of no communication, I went back to the same queues to speak to the same consultants to receive, yes you guessed it, the same answer, no card, no answers, no hope... they gave me the contact details for the courier company to phone at my own convenience, as they are not able to get ahold of them. Thinking "fine at least I can now resolve this issue" I phoned the courier company who informs me they have no orders pending and haven't been authorized to issue nor deliver anything for us (from June)! They suggest we follow-up with the Branch.

We try, without success to phone the branch for 90min (number supp**** on the internet) with no success. After driving across town I get to the bank to be told that they aren't aware of the issue and that we are welcome to join the queues to speak to a consultant with an estimated waiting time in excess of 60min.

So here we are, no resolution, no service, no idea what's going on. Thanks FNB, not even a loss of taste due to Covid could remove the sour taste that your lack of service has left in my mouth.

I would suggest to anyone to follow your feet down the passage, all the way to Standard Bank.

SMH.