CN
Chris N
1 reviews | Active since Feb 2018
02 Oct 2019, 16:10
FNB no service, money ******
I recently had funds charged from my account, ive flagged the transactionsand tried contacting FNB, all they do is say i must call the call center, i try and call, just get hung up on. I try and use the in contact on the website and it just times out, no one can help me... Money has been taken from my account and this institution is supposed to safeguard my funds, thats why i use them. But they do absolutely nothing and make it impossible to even report ********** activities. I am absolutely disgusted at the service i have recieved...
Helpful (0)
Replies (3)0
Replies (3)
FNB (First National Bank)'s replyOfficial
02 Oct 2019, 16:30Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***F
Regards
Hello Peter Complaints Team
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FNB (First National Bank)'s reply02 Oct 2019, 16:30
Official
Good Day
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.
A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.
The reference number is ***F
Regards
Hello Peter Complaints Team
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CN
So someone *****s from my account and they dont answer their phone so you cant do anything about it? Your institution is supposed to protect your clients from things like this, not DO NOTHING .
Chris N's updateReviewer Update
03 Oct 2019, 11:07 This is the reply i received from FNB on my issue with money ****** from my account:
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Dear Valued Customer
Please be aware that we are unable to process your dispute due to the outstanding Communication with Merchant/Service provider.
Kindly submit Communication with Merchant/Service provider by attaching and replying to this mail.
Please quote this reference [****] on the subject line for all email correspondence relating to your dispute.
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So someone *****s from my account and they dont answer their phone so you cant do anything about it? Your institution is supposed to protect your clients from things like this, not DO NOTHING .
CN
Chris N's update03 Oct 2019, 11:07
Reviewer Update
This is the reply i received from FNB on my issue with money ****** from my account:
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Dear Valued Customer
Please be aware that we are unable to process your dispute due to the outstanding Communication with Merchant/Service provider.
Kindly submit Communication with Merchant/Service provider by attaching and replying to this mail.
Please quote this reference [****] on the subject line for all email correspondence relating to your dispute.
***
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So someone *****s from my account and they dont answer their phone so you cant do anything about it? Your institution is supposed to protect your clients from things like this, not DO NOTHING .
CN
Chris N's updateReviewer Update
10 Oct 2019, 09:50After much effort and stress FNB has finally paid back my ****** cash, and left me with this reply:
Dear MR CHRISTIAAN F W NEL.
Please be advised the bank has temporary refunded the disputed transactions.
Please check your account in 48 hours for the credits for the below transactions.
#### TFL PENALTY CHARG
####.39 TFL PENALTY CHARG
Should bank receive proof that you participated in the transactions, the bank will re-debit your account and your recourse will be with the merchant directly.
Regards.
Consumer Core Banking Risk Management
Complaints Resolution Team
Card *****
And that is more than fair. I wish they would be more helpfull and assist from day 1 than having to resort to this and contacting the aanbitsman.
And that is more than fair. I wish they would be more helpfull and assist from day 1 than having to resort to this and contacting the aanbitsman.
CN
Chris N's update10 Oct 2019, 09:50
Reviewer Update
After much effort and stress FNB has finally paid back my ****** cash, and left me with this reply:
Dear MR CHRISTIAAN F W NEL.
Please be advised the bank has temporary refunded the disputed transactions.
Please check your account in 48 hours for the credits for the below transactions.
#### TFL PENALTY CHARG
####.39 TFL PENALTY CHARG
Should bank receive proof that you participated in the transactions, the bank will re-debit your account and your recourse will be with the merchant directly.
Regards.
Consumer Core Banking Risk Management
Complaints Resolution Team
Card *****
And that is more than fair. I wish they would be more helpfull and assist from day 1 than having to resort to this and contacting the aanbitsman.
And that is more than fair. I wish they would be more helpfull and assist from day 1 than having to resort to this and contacting the aanbitsman.