GB
Gordon B

1 reviews | Active since Jun 2019

20 Oct 2019, 16:22

FNB -NO SERVICE FROM THEM-- SINCE A ***** CASE - LEADS TO NO TRUST

Ever since FNB allowed a **** transaction to go through to a well-known ********* (Out Mark Marketing) who _according to the internet- had de*****ed others before me -from an FNB account! -and where they did not block this account when I reported it but told me I had to get a subpoena first (contrary to what say -ie. that they would block an account immediately when ***** is reported) and where the police told me FNB procrastinated when they approached them -which of course gave the ********* time to clear out the account -I have been with this bank for close on 15 years and always enjoyed great service- UNTILL THIS CASE - ever since then the service to me has become practically none existant and atrocious on ANY query or complaint, I am now practically ignored, even on this forum when FNB promised to see to this, they have done nothing but ignore me, as usual -I was told to try another branch, where the manager there, said he would definitely look into it - I have had heard nothing from that manager in well over a month! -the only conclusion I can come to, that the service to me has changed so dramatically is that this bank, is trying to get rid of me as they afraid to deal with this as they know they have responsibility here and are trying to duck it, if that is the case then it is my opinion that this bank has no honor or integrity and I would not trust them

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply21 Oct 2019, 10:37
Official
Good Day 

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is   ***NF

Regards

 Hello Peter Complaints Team 

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