FNB - no service!!!

FNB MOOIRIVIER MALL-POTCHEFSTROOM The most unhelpful staff I have ever come across!! I deposited money into the ATM. After it said there are notes that are unacceptable I took the one note out that was left. After I took it out I noticed another note was stuck in the machine. I sent my boyfriend to ask for help inside the branch as I did not want to tamper with it myself. He came back and said they did not want to assist and they can not do anything for us now. (Because they are closed. I googled right away what time they closed and it said this branch is open until 6pm. IT WAS NOT EVEN 6PM WHEN THEY SAID THEY COULD NOT HELP US. The first time he asked for assistance was between 5.30pm and 5.45pm) While waiting for assistance and not wanting to tamper with anything the machine took all the money I wanted to deposit and on the screen reflected we can not help you. Obviously by this time I was very upset as this was a lot of money and now its all gone, slip that I received did not even reflect the amount counted, staff just careless and have no worry what so ever to assist (in working hours!!!) The note still stuck and I am left with WE CAN NOT HELP YOU WE ARE CLOSED. Not even the decency to open (the glass door where 3 staff members were sitting on a couch) and tell us to come back tomorrow or to call some help line. NOTHING. For some people loosing money is nothing but I am sure if everyone of those staff members had to see a huge amount of their own money go into thin air they would also be pretty upset.

Further more, after A SECURITY GARD at the mall saw how upset we where and did not receive any assistance from the staff members at FNB he tried to help us, removed the note that was still stuck and explained what we needed to do after seeing it happen with other clients at this branch. That was all we wanted. To receive the information of what to do. A couple of sentences to explain and be assured that the Money is not just gone. Something that was to much to ask the staff members at FNB. The security gard then showed the staff members he had removed it and told them ( all this through the glass door) we will be back tomorrow. I have evidence and some names of people involved in the situation and will be happy to post it should the need arise. I do not wish to go back to this unhelpful branch but I guess I have to to get my money back. I expect someone to make the branch aware of my situation (and other clients who clearly have had the same problem) and assist professionally and accordingly.