JZ
Jenette Z

1 reviews | Active since Dec 2016

26 Nov 2018, 13:20

FNB - NO SERVICE - BAD SERVICE

I LEFT FNB BECAUSE OF ALL THE TROUBLE I HAD WITH THEM.

I THEN RE-OPENED MY ACCOUNT.

I ASKED THEM WOULD THEY BE ASSISTING ME GOING FORWARD AS MY BANK. YES!!!

SO A FEW MONTHS AFTER I DECIDED TO APPLY FOR A DEVICE!!! DECLINE!!!!

DUE TO BAD CREDIT HISTORY OVER HE LAST 24 MONTHS.

EVENTUALLY AFTER LOADS OF FIGHTING THEY GIVE ME 2 DEVICES!!!! AND I MEAN LOADS OF FIGHTING AND LOADS OF FRUSTRATION!!!!!

I THEN WAITED A FEW MONTHS AND WANTED TO ADD SOMETHING ELSE TO MY PROFILE!!! DECLINE!!!!

WHY WHAT FOR?????? BAD CREDIT HISTORY IN THE PAST 24 MONTHS!!!!

MY 2 DEVICES HAVE BEEN PAID MONTHLY!!!!

I APP**** FOR A OVER DRAFT!!! DECLINE!!!!

I PAY OUT OFF MY BUTT FOR BANK CHARGES AND YET FNB WILL DO NOTHING TO SUPPORT ME IN MY PERSONAL AND BUSINESS CAPACITY!!!!

I HAVE A PERM JOB AND A FIXED INCOME!!! MY CREDIT STATUS LOOKS GOOD!!!!

DECLINE!!! DECLINE!!! DECLINE!!!DECLINE!!! DECLINE!!! DECLINE!!!DECLINE!!! DECLINE!!! DECLINE!!!

I HAVE MY BUSINESS ACCOUNT AND PERSONAL ACCOUNT WITH FNB!!!!

STILL NO SUPPORT!!! NO ONE HAS ANSWERS!!! NO ONE CAN HELP ME!!

SO THEY DECIDE TO MOVE ME TO ANOTHER STATUS!!!! HAHAHAHHAA!!!!!

MEANS NOTHING TO ME - THE PRIVATE BANKER DOESNT GET BACK TO YOU!!! NOT TO MENTION FNB STILL OFFERS ME NOTHING!!!!!

I APP**** FOR A HOME LOAN AS A FIRST TIME BUYER!!!! DECLINE DUE TO BAD 24 MONTHS!!!!

REALLY !!!!!! EVEN AFTER 6 MONTHS OF A STUNNING LOOKING ACCOUNTS AND GOOD INCOME!!!! STILL THE SAME THING!!!

I AM GOING TO MOVE MY ACCOUNT TO ANOTHER BANK THAT WILL ACTUALLY GO THE MILE FOR ME!!!!

0
Replies (2)
JZ
Jenette Z's update26 Nov 2018, 13:22
Reviewer Update
THEN I GET YOU QUALIFY FOR A LOAN - DO THE APPLICATION AND THEN GET NOTIFICATION TO SAY THAT THEY COULD NOT PROCESS ANYTHING AND THAT I NEED TO IGNORE WHAT HAPPENED. THIS IS AN ERROR FROM THE BAN**** AND FEEL ITS VERY BAD TO APPROVE AND THEN DECLINE THE APPLICATION A DAY LATER.
FNB (First National Bank)
FNB (First National Bank)'s reply26 Nov 2018, 14:31
Official
Good Day,

I acknowledge receipt of your complaint and apologise for the inconvenience caused. Thank you for bringing this matter to our attention.

Complaint reference number ***NF was issued for your complaint. I have escalated your complaint to FNB Private Clients who will investigate the matter and provide feedback. 

One again I apologise for the frustration caused.

Regards,

Hello Peter Complaints Team

*** (option one)