FNB no service

*FNB* ENCORE GOLD CHEQUE ACCOUNT ***. MRS. C H SMITH. On 25 March 2021 I made a cellphone transfer to an account with Absa Bank in the Name of J P van Wyngaardt. for an amount of R300. This amount never reached Absa and I had to transfer this amount again on 31 March 2021. On querying the first entry I was told that it was posted to a Petrol Card A/c *** which was obsolete and cancelled years ago. I have on numerous occasions phoned the Bank and made calls to Head Office in Randburg to try and sort out the matter but to no avail. I was told by local branch in Bloemfontein to visit the branch in order to be fingerprinted for security purposes. This I have done on at least 4 occasions, the branch being 60 km away. I strongly feel that I should be reimbursed for expenses occured as follows: Original amount R300 Petrol 60 km at R400 per trip R1600 Phone calls R300 Tollgate fees R43x8 R344. Total R2545. Fnb is the worsed bank for service delivery and the computer programmes are not user friendly. Their adverts 'How can we help you ' and 'We are the changeables' is a joke!! They also move entries around which is not acceptable accounting proceedings. I would really like to sort this problem out for once and all. Lastly I have been banking with them for more than 60 years and have not had so much drama before as right now. Thanking you.