FNB no results for legal assistance

As a small business I took out legal insurance with FNB. I've paid them diligently each month with the promise of legal assistance. I've contacted them several times for a legal matter with almost zero assistance. I've spoken to over several people who promised to contact me back via email but this has not been done as well. Reaching out to FNB to assist. Please can someone contact me as this has become urgent.