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Adrian N

1 reviews | Active since Dec 2015

02 Dec 2015, 12:54

FNB - no response to complaint

Out of desperation, I'm having to complain on Hello Peter in the hope that someone will deal with my complaint. The Premier Bankers at FNB do not respond to emails or answer their phones.<br> FNB have decided to cancel my overdraft without notifying me (despite there being funds in my account) and, in addition, I am no longer able to make payments or transfers between my accounts. They have effectively closed my account without any notification and are preventing me from accessing my funds. As a platinum card holder who has been a client for over 15 years I find their treatment of me to be completely unacceptable. I logged a complaint with my 'premier banker' over a week ago and despite numerous requests for follow up, haven't received any feedback.<br> It's disgusting to treat your clients in this way

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Replies (1)
FNB (First National Bank)
FNB (First National Bank)'s reply02 Dec 2015, 13:37
Official
Hello AdrianAdrian,

Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will provide you with feedback.

The reference number is 825722.

Regards
Complaints Resolution
Melinda Duvenhage
Email address: ***
Tel number: *** (option one)