FNB - NO RESPONSE AND HELP ON ACTIVATION PROCESS

Good day !!

I had opened up a credit card last week monday and recieved my card this week, all emails and confirmations were sent to me to confirm that this account was open and fees where taken,however yesterday 14/11/2019 when i need to use the card in need i cannot access it .. i called FNB on the 14/11/19 and spoke to 3 different consultants who couldnt help me eventually it was past the 4.30pm time and their new reponse was there is no team leader to sort my account out which needs to be activated ... i called in this morning at 8 15/11/2019 spoke to over 6 different consultants and couldnt get an answer or help with a simple thing as activating my account ! the attitude and response from these agents are ridiculous .. FNB is such a renowned bank and a small process of activiating an account when one of their customers need it takes over a week ? they have not got back to me yet nor activated my account nor assisted with advising correctly why it is not activated !!!!