FNB No Response

On the 30th of September 2022 I was informed that a hold would be put on my account because there were two amounts which were charged back I trade cryptocurrency on a platform where we do peer to peer trading so similar to another story of mine you make payment to my account once payment is done I release the crypto provided you send me the proof of payment if you do not send the proof of payment I do not release the crypto but every transaction in my account is paid for in cryptocurrency I make a small profit on every transaction the user who had reported ********** or made the chargeback I have reported on my platform and that user is no longer trading on my platform I sent in my POPs to FNB was probably the same day the chargebacks were made as I have a private banker at FNB when I opened the account I explained everything to the consultant what I'm doing how I do it the risk the benefits the operation from top to bottom I'm not sure if she was really listening to me or just pretending to listen in order to make a sale but non the less I sent in my proof after which I thought I would hear from FNB in the coming week I was also told upon calling that the investigator assigned to my case Nhlamulo Baloyi would contact me telephonically to assist with the matter she never called me she sent me an sms to contact her which I did but was not put through to her I was then told the case was with a different investigator but upto that point I still have not heard anything from the bank I then called my Pvt banker to get assistance faster she has escalated the problem and has been asking for feedback or progress report but same as myself she has gotten nowhere I have a large amount of funds in this account which I can't access because there is absolutely no communication at all from this bank what so ever there is no urgency in the matter even after I have sent email after email requesting feedback or the hold to be removed as I have a family to feed this bank is not providing any customer satisfaction but the monthly private client fees are being deducted even though the account is not in use they can take my money but they can't provide me with any information by the time the hold gets removed my money would have vanished as because of FNB's charges I'm really disappointed with this bank and I need answers it's already November 11th I mean really now