FNB no reply from customer care or the card division on card dispute

I've submitted a credit card dispute form via email on 14 Jun 2022 and am trying to get feedback without any luck. I've emailed follow ups and also used secure chat on numerous times to get feedback and status but no agent or consultant have contacted me yet. Only empty promises that someone will get in touch.

Surely it should not be this difficult to get feedback or should take more than a month to get feedback???