FNB - No personal guidence for their new clients

FNB does not provide their new customers with all the information needed. I sent the documents they required, twice. After that they sent me an E-mail Highlighted in Yellow that the documents must be certified. I went through all the e-mails they sent me and nowhere I could find that "Small print". I requested from Victoria Snyman to indicate on an e-mail what documents they still needed. I sent the documents as requested on the e-mail just to wait another day to get another call of another document that is still outstanding. Victoria Snyman is unreachable by phone. Now I have to pick-up my new Business Card at the closest FNB branch. The card was delivered at Greenstone @ R 199,00 delivery fee. I DID NOT AGREE TO THAT!! For R 199,00 FNB Business could deliver the card at my home or work. Victoria Snyman is unwilling to address this issue and just refer me to FNB Card division (Via email). After 7 minutes on hold for FNB Card I dropped the call. FNB you don't walk the mile (Not even the extra mile) with your NEW clients.