RA
Remi A
1 reviews | Active since Jan 2013
27 Feb 2015, 13:16
FNB no more
I have been a client of FNB for almost 16 year, and 14 of the 16 was great but the last 2 years they have forgotten what sevice is. It seems the more they grow the more they dont care. 3 previos occasions I have complained and not once did someone care to phone me or to even sort out theproblems. Your staff in that branch are unhelpful, unfriendly and unprofessional. My family has all moved there accounts to ABSA and I could not understand why. But it all makes sence now. I willmove my personal account aswell as business account, you FNB and super usless staff has *****ed me for the last time.
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Replies (1)
FNB (First National Bank)'s replyOfficial
27 Feb 2015, 13:38Hello Remi Anderson,
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 634780 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 634780 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
FNB (First National Bank)'s reply27 Feb 2015, 13:38
Official
Hello Remi Anderson,
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 634780 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)
We would like to take the opportunity to sincerely apologize for any inconvenience caused and thank you for taking the time to bring this to our attention.
This matter has been escalated to Banking Channels to be investigated.
Your complaint ref number is 634780 .
Kind Regards
Complaints Resolution
Celeste Kruger
Email: ***
Tel Number: *** (Option One)