FNB no longer the same.Seems consultant were reduce and the remaining ones cant help even though they ask "How can we make you day Golden"

I have opened a ***** case with FNB to report a company called credit rescue.I reversed a transaction by credit rescue on my account successfully with FNB and opened a ***** case.I was adviced to cancell the card as Credit Rescue has my card detail which i did.However 6 days after i cancelled my card Credit Rescue was able to take money again from my account using my cancelled card details.I called FNB and i was refered to the ***** division who did not pick up the phone for a total of 152 minutes just waiting,waiting and listening to their music.The first transaction was successfully reversed however its a problem for the second one.I was made to complete payment reversal forms twice and that did not happen the first time i queried this company and its transactions.The first time i opened a ***** case on call but i now all of a sudden thats inpossible.