FNB no longer sending statements via email making it the customers problem

Morning

I understand that FNB is no long sending out bank statements the reasoning being that me having to log on to your web app to get my statements for a max period of 3 months after which I will have to go into a branch to try & get backdated statements & pay additional fees is somehow more convenient for me.

I have 3 accounts at FNB between myself & my wife including a private bank account with FNB & if this is not rectified it will be more convenient for me to close my private bank accounts & move to a bank that does send my monthly statements per email as agreed when I opened the account. I am expecting a speedy reply from the FNB seeing that the private banker I am supposed to have access to is rarely available & I will not wait months for a correction on the sub par service course FNB is taking. This statement fiasco will be the last straw.

Regards

Thinus Vermeulen