MJ
Marion J
1 reviews | Active since Jul 2011
23 Jul 2024, 12:22
FNB no longer offers customer service.
My account was hacked and ***** locked my account. Now I cant get ANY service from FNB. I've been a customer for over 30 years and never experienced such bad service or total lack of service. You call them and they shunt you from department to department and after 2 hours the call was cut off. I lodge an email complaint was sent a reference number and no action in 9 days.
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Replies (1)MJ
Marion J's updateReviewer Update
25 Jul 2024, 11:35The customer lack of service continues. I received a message that FNB tried to call me and as they could not reach me the case has been closed. SERIOUSLY what kind of customer service is this, if a manager was available to speak to me when I spent the 5hrs on calls with FNB then this would not have happened.
MJ
Marion J's update25 Jul 2024, 11:35
Reviewer Update
The customer lack of service continues. I received a message that FNB tried to call me and as they could not reach me the case has been closed. SERIOUSLY what kind of customer service is this, if a manager was available to speak to me when I spent the 5hrs on calls with FNB then this would not have happened.