FNB no longer helps you

Along with (I suspect) thousands of other FNB customers I have received an email from FNB saying they will no longer provide credit card statements by email. I believe this move is totally outside their motto of "How can we help you?" Why should I be inconvenienced by having to go onto the internet, waste time with a system that does not always accept valid passwords ... and then have to download the details. Definitely not helping their customers.