FNB no longer allows direct calls to branches. Pathetic.

I have been trying for over 10 days to phone a branch directly to resolve a problem with a booking for passport renewals. FNB's call centre, website chat and Twitter help have all refused to give me a direct number for the branch concerned, and have all been unable to solve my problem, and kept passing the buck to each other. This morning, after my 5th call to the generally useless call centre, an agent told me how to call the branch directly. This took less than a minute. I then called the branch directly and it solved my problem in less than 5 minutes. I am now looking to change banks after more than 35 years with FNB. They have wasted hours of my time for no good reason. Pathetic service.