FNB no joy

Please note that I have been in contact with FNB for weeks regarding my cards and will explain again: Kindly be advised that I received my card ending with **5587. As per our discussion and telephonically, I request you to please reverse the R120 replacement fee on M&I Consulting account ending **0056 as this was an expired card having to be replaced and not a damaged or lost card Please also note that on account ending with ***4388 I have not received card (as reflecting on my FNB application) ending with ****0066. My existing card will expire in November/20

I have no idea who to speak to anymore. I have also logged a complaint at *** - no response