FNB, NO JOY!

Firstly I have been trying to find reasons why I still have an account with FNB cause they cannot offer me any credit, even the 30 days payday credit after having banked with them since I was in Grade6 whilst they were Barclays and they were my first choice when I was at Technikon. I went to the Norwood branch to collect my card after a ********** transaction took place in my account yesterday. Whilst I was waiting, a white lady came in screaming to be served whilst we were waiting and when when she was told to wait her turn. She asked for the bank manager who took her OUT of the queue to serve her. I was already waiting for over 45 minutes when I was served. Today, I went again to FNB Norwood to dispute the same debit which caused me to replace the card, and again another white lady came in after me, the bank manager came again to take her OUT OF THE QUEUE to serve her and when she left she gave me "THAT SMILE". I waited my turn. I don't know whether I'll be able to go to that branch to be served again with such prejudice against those who never complain and that constitutes mostly black customers. As if it's not enough, I have called the ***** department to inquire about the transaction on my account, only to find an impatient customer care person. Now, tell me why I should bank with FNB!!!