FNB - no help whatsoever

On the 24th of July I made a payment on Mr Price Group website of R485.00. Every time I made a payment it directed me back to the Page and told me there was ***** on my card.

I then did this a next two times and both came back and said the same. Eventually going on to my bank account I notice X3 R485. 00 pending I phone customer care and I mention to them what had happened, FNB then sends me a reversal form on the 24th of July I sent it on the 24th of July and got feedback the following day saying "Disputes Department for further assistance."

On the 30th of July 2018 I phoned FNB again to follow up on when my money will be reversed and FNB customer care told me I need to wait 7 days before someone contacts me.

We are on day 9 of working days and no one has contacted me.

I then contacted them on the 6th of August 2018 where no one can help me and I'm being put on hold for 20min. I then phone complaints department and a nice enough lady phoned me back after she said she would to help me. I got told I will get a call back from her at 15:00 on 6th of August 2018. I'm still waiting for that call back.

I am getting so frustrated with FNB and their up to no good help when it comes to customer care. This is getting out of hand

Not HAPPY AT ALL