FNB no help during Covid-19 shutdown

I have been with this bank for more than 18 years, i have my home loan, vehicle finance, personal account, credit card and business account. During the Covid-19 shutdown , they have shown their true colors. We saw other banks helping their clients and found and still find FNB dragging their feet!!!!!. They publicize relief programs , yet their staff are unaware of any relief programs. I am still awaiting any feedback for my home loan and vehicle finance relief!!!!