FNB no great Service Here

Item: FNB (First National Bank)
Rating: 1
Author: Rejeanne P

I app**** for my passport and smart id using the online facillity. I am a fnb customer so used my fnb online banking to pay. Fnb is offering a service where FNB customers can make appointments to do their fingerprints and photos at an FNB branch... what a joke... i app**** on 7/2/2019 and the first appointment i can get is 6/3/2019... almost a month later. My husband, sister and mother app**** and are customers with standard bank and they got a appointment within a week. How can a bank that advertise awesome customer service lack so badly in this department

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Replies (1)

FNB (First National Bank)'s replyOfficial

15 Feb 2019, 10:56

Good Day Rejeanne Potgieter
Thank you for taking the time to bring this to our attention. We would like to apologize for any inconvenience caused.

A formal complaint has been logged on your behalf and referred to the relevant department who will investigate and provide you with feedback.
The reference number is ***NF.
Regards, Hello Peter Complaints Team
*** (option one)

FNB (First National Bank)'s reply15 Feb 2019, 10:56

Official