FNB "no-go-guy"

<p>FNB is selling the idea of having a 'go-to-guy' for the Private Banking product suite . As part of the product , they say you'll get a response within 24 hours. </p> <p> </p> <p>I'm trying to get my travel insurance sorted out for a trip which is part of the product . My 'go-to-guy' only responded after a week and the response was just a number I should call for the travel insurance . I signed up for the product because I want someone to take care of these things, as they call it a 'go-to-guy' . </p> <p> </p> <p>I wasn't happy with the response of just giving a phone number on which I rep**** I'm not satisfied . And once again, after more than a week I haven't received a response . </p> <p> </p> <p>FNB are truly selling a product which they do not deliver . With the hefty monthly fee they charge for this **** service I can state it's not worth it . At the end of the day it seems like you are paying them a fee , but you still need to do all the admin </p>