FNB No Go

I am not even a client of FNB, but trying to get hold of the closest branch to me almost took 10 min, and then I got transefered, and no awnser at the branch. Then I phoned again, and try to speak to a consultant, this took 7 min, and still no help. You have to phone a central no and then get transfered. Try to open an account wityh them, also took so long. Gone is the days that you are a client and can speak to a branch manager, today you are only a nu,ber