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Amanda D
1 reviews | Active since Sept 2016
18 Dec 2023, 12:02
FNB no feedback/communication/assistance
Logged a debit card transaction dispute on 8 November and after numerous calls and requests on follow-up e-mails with reference number referring to dispute, I am still waiting for answers. I am being transferred to all different departments and each time I am told it is the wrong department and then transferred again and again! I use to be very happy with FNB till NOW!!
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Amanda D's updateReviewer Update
22 Dec 2023, 11:16Thanks to the assistance of Edith Sibanyone my complaint was resolved within 48 hours and my account credited. It is just a pity that it was only resolved once I went to Hellopeter. Why could all my emails and telephone calls not be sufficient to have the problem resolved. Thanks again to Edith
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Amanda D's update22 Dec 2023, 11:16
Reviewer Update
Thanks to the assistance of Edith Sibanyone my complaint was resolved within 48 hours and my account credited. It is just a pity that it was only resolved once I went to Hellopeter. Why could all my emails and telephone calls not be sufficient to have the problem resolved. Thanks again to Edith