FNB ( NO FEEDBACK AND ASSISTANCE )

I have been trying to get trough to fnb for the last 2 days ! Regarding a debit order dispute that was done on the 25 of November 2019 , And still no feedback I went to a branch near me and was advised that they dont deal with debit orders in the branch and i need to phone them , Went on their secure chat and the gentleman who assisted me was no help at all , Even after i requested him to get one of their agents to call me , He just didn't and said the following

The service department only deals with inbound calls, you will have to call their department alternatively try to get an FNB Connect sim and use it for calling us as it is for free from that sim card.

17:17:44 If there is nothing else you need assistance with kindly note I am going to close this chat.

17:17:59

I requested multiple time for a reference and none was given to me . I only have the name of the guys i was speaking to .

This is unacceptable BY FAR , Why must i pay my banking fees for ****ty service .