FNB - No ebucks after spending a lot of money

<p>My wife and I left Nedbank late last year due to benefits offered by FNB. I app**** for my cards first but was only able to get a debit card and had to wait for 3 months to qualify for a credit card. My wife app**** for her cards a few weeks after me and at that time we also bought our ebucks cards and linked to our accounts. i earned ebucks on my debit and my wife on her debit and credit card. we joined services to both get to level 5 and finally in January i got my credit card and spent alot of money for school expenses however in February i did not earn any ebucks, i called ebucks today and they informed me that i am not linked on my credit card. My wife did nothing to link her credit card yet she earns ebucks on it. apparently i was supposed to be advised by the fnb salesperson to link to get ebucks. the whole point of our move to fnb was to make our money go further via ebucks and now i have lost out.</p> <p> </p> <p>i want this escalated and my ebucks to be added to my account as i put this down to the dismal service of the fnb sales people. i have forgiven the numerous mistake of capturing and weeks of delay in recieving some of our cards but i can't forgive this. i am shocked that service can be so poor.</p> <p> </p> <p>i expect all the ebucks that i should have earned since i started using my credit card to be added to my account.</p>