FNB - No Customer Service, Staff Confusion, Incapable, Unreachable

I have a couple fo very simple queries. ABSA resolved one, which was teh exact same, within a couple of days following one phone call and one email.

I have been into branches three times. I have called nine different numbers that I kept a record of. I either wait 40 minutes before I hang, the call is answered, I explain what I need and without acknowledgement of my problem I'm transferred and seldom get much further. Or I'm transferred to a department that explains I'm through to the wrong department and transfers me in a loop of being transferred to different departments until eventually somewhere I'm cut off. The consultants don't want to listen or assist when I explain that I've been to the department they're referring me to and back.

I have sent emails with no response. I have had some response from RB/RbJacobs via Facebook but only to inform me that they've escalated my queries and someone will get back to me... Coming up for 2 weeks here now. And my first queries with FNB stem back to last year already.

*********, shocking, dimsal and dispicable come to mind!