FNB- no customer service and absolutely to communication

FNB froze all of my accounts, without even letting me know, i had to struggle to find out why my transaction are all of a sudden just failing, because they decided to end our relationship after a 15month old ***** case was finalized, on a youth account for my then 16year old son. **I HAVE NEVER BEEN CONRACTED BY ANY ***** INVESTIGATOR regarding the case, how can it be finalized if they haven't even spoken to me once in the 15 months of investigation?

Went to my nearest branch, (as advised by the consultant), to be verified and withdraw all of my funds, so accounts can be sent for termination. Waited for 2 hours and they could not assist me, as the hold was still on my account and the fnb consultant that advised me to go to the branch wasn't answering his call, neither his supervisor. So I had to walk 18km home, cause I had no transport money, because they could not help me. When I got home I emailed and said that I am unable to travel again, as I am told now once again, because I had no money to travel. I got a reply stating: "I will let you know when the hold is off so you can do a transfer". Then nothing. Next day after 12pm I had to ask for an update. Just got a very rude reply: "a new case was opened by capitec, account will remain frozen. The investigator will contact you regarding the new case" I thought to myself, It's Friday after 12pm, Monday is Christmas no one is helping me until atleast the 27th.

Late last night 26/12/2023 I got an email from the investigator. Turns out I have received the proceeds of *****. The ***** case isn't even against me, its against one of my buyers from whom I received a payment- for goods sold. I cannot believe that this couldn't be resolved friday.

Due to this entire issue, we have lost a large amount of sales that would have been placed Friday and Saturday because my account was frozen without warning and will never recover from it, as buyers do not trust sellers easily, especially if they are unable to deliver/refund the order paid for. This is permanent damage to my income, which will never recover to back to its fullest.

I am so ashamed, I can barely face the buyers for not sending their orders, most of them needed it for Christmas.