FNB No customer service

I have been trying for 3 years for FNB to issue me new cards. Due to VERY poor communication, no coordination, zero follow-up i have now ended up with NO cards to access my account. Even after having confirmed emails for me to collect there was no cards. All complaints, (App, Web, phone all the once i tried), two things happen: 1. Your problem has been elevated (meaning please now get lost you are bothering us). 2. Some one will call soon/in 24 hours. (Its now 24 days/months, and still NO call) Even my PRIVATE banker use EXACTLY the same 2 replies. To date i still have no idea how to arrange to collect new bank cards.